Last updated: November 5, 2020
Information I Collect From You
I collect personal information from you when you: (1) purchase products from me; (2) register for my newsletter; (3) participate in a promotion or survey; (4) contact me for customer service or any other reason; (5) apply for a job; or (6) otherwise use this Site or provide information to me. The information I collect may include your name, email address, phone number, billing and shipping addresses, details on the items purchased/returned, date of birth, gender, payment information, product preferences and other information you elect to provide to me. I may also obtain information about you from other sources.
I may combine the information I collect from and about you online with the information I collect from and about you offline. I may also combine your information with information I receive about you from other sources, such as address update services.
Please note that my Site is hosted in the United States even though it is intended for audiences and customers worldwide. If you access the Site from a location outside of the United States, you acknowledge that the information you share and that I collect on the Site is sent to the United States, a jurisdiction that may not provide the same or equivalent level of data protection laws as those of your country of residence.
Information Automatically Collected
I automatically collect certain information from you when you access my Site, such as your browser type, operating system, IP address, pages accessed on my Site, links clicked, time spent on the Site and your general location. Subject to applicable law, I treat this information as non-personal. I use this information to tailor the content of my website and to enhance your shopping and customer service experience.
Cookies And Other Tracking Technology
I use “cookies,” “web beacons” and other tracking technologies, which sometimes distinguish you from other visitors to this website, to understand better how you interact with my Site and email communications. A cookie is a small text file that may be stored on your computer or mobile device when you visit a website. Cookies enable my Site to recognize your device upon future visits. Web beacons, typically a one-pixel image on a webpage or in an email, are used to communicate information from your computer to a website, such as the IP address of the computer that downloaded the page on which the beacon appears and browsing activity. By using cookies and web beacons, I may: (1) remember you when you return to my Site; (2) keep track of your order as you shop my Site; (3) preserve your shopping bag for later consideration; (4) grant access to the secure parts of the Site; and (5) monitor, improve and customize my web content, my products and services and my promotional and advertising activities. You can manage, refuse or block cookies and web beacons at any time through the settings in your web browser. However, by doing so, you may not be able to access or use certain features of my Site.
In addition, I and select service providers may collect personal information about my visitors’ online activities over time and across third party websites. Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. My Site is not designed to respond to “do not track” signals received from browsers or other mechanisms that provide internet users the ability to choose how their information is collected over time and across third party websites or online services.
How I Use Information
I may use information about you for various purposes, including to:
- Furnish the products and services you request, process your transactions and send you related information, such as order and shipping confirmations and receipts;
- Provide customer support and respond to your comments, questions and requests;
- Notify you of products, services, offers, promotions, events and features that may be of interest to you;
- Facilitate and personalize your shopping experience in my stores and online;
- Develop and improve my products, services, this website and my stores;
- Monitor and analyze trends, usage and activities;
- Manage your online account(s) and provide updates, security alerts and administrative messages;
- Detect and prevent fraud and protect the security of this Site and my operations; and
- Fulfill any other purpose for which the information was collected.
Information I Share
I will never share, sell or rent your information to third parties for their direct marketing purposes.
I may disclose information collected from and about you as follows (subject to applicable laws):
- With vendors, consultants and other service providers who use the information solely to carry out my instructions and for no other purpose;
- To comply with a request for information by law enforcement, or to the extent required by applicable law, regulation or legal process;
- In connection with any proposed or actual merger, financing or sale or transfer of all or a portion of my assets or business to another entity;
- With your consent or at your direction.
How I Secure Your Information
Security is extremely important to me. I maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on my Site against accidental, unlawful or unauthorized access, disclosure, destruction, loss, alteration or use. I use Secure Socket Layering (SSL) technology to ensure that personal and payment information provided on the Site is protected when transmitted over the Internet. Please check the URL line of your browser when submitting information. When the letters in the URL line change from “http” to “https,” the “s” is an indication that you are now in a secure area employing SSL.
Unfortunately, the transmission of data via the Internet is never completely secure. While I do my best to protect your personal data, I cannot guarantee the security of information shared with me online. If you prefer to order by telephone, you may contact me at +265 998 265 436. One of my customer service representatives will be happy to take your order.
When you store information in an online account, I ask that you protect such information with a password. Please take care to protect your password. I will never ask you for your password.
Third Party Sites And Stores
My website may, from time to time, contain links to other sites operated by companies that are not affiliated with me. These third party sites may have different privacy policies, which you should review if you access the sites from my Site. I am not responsible for the content or practices of any websites that are not affiliated with me.
Access / Your Choices
Subject to applicable law, you may access the personal information I retain about you, and review, correct, update, block or delete such information. Please submit your request, along with your name, email address and postal address, to email@example.com. Please note that I may retain certain information as required by law or for my legitimate business purposes. I may also retain cached or archived copies of information about you for a certain period of time.
To stop receiving newsletters from me, you may: (1) follow the unsubscribe instructions contained in each newsletter email; or (2) send your request, along with your name and email address, to the email address listed here. I will process your request within a reasonable time frame, but you may, in the interim, receive previously scheduled communications from me. I may also continue to send you non-promotional emails, such as messages about your account or purchases.
The Site is not directed to children under the age of thirteen and I do not knowingly collect personal information from children under the age of thirteen.